Privacy Policy

1. Introduction

Welcome to DM HQ. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights.

2. Information We Collect

We collect and process the following types of information:

• Account information (email address, name, profile information)
• Instagram account data you authorize us to access (username, profile details)
• Instagram messages and conversation data (message content, timestamps, metadata)
• Usage data and analytics (feature usage, interaction patterns)
• Device and browser information (device ID, IP address, browser type, operating system)
• Authentication tokens for Instagram API access
• Deal and contact management data (tags, notes, pipeline stages)

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Organize and manage your Instagram conversations
• Send you important updates about our service
• Improve our product and user experience
• Ensure security and prevent fraud

4. Data Storage and Security

We implement industry-standard security measures to protect your data. Your information is encrypted in transit and at rest. We use secure data centers and follow best practices for data protection.

5. Data Sharing

We do not sell your personal data. We only share your information with:

• Service providers who help us operate our platform
• Law enforcement when required by law
• Other parties with your explicit consent

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent at any time

How to Request Data Deletion

To request deletion of your personal data, please follow these steps:

1. Send an email to privacy@dmhq.com with the subject line "Data Deletion Request"
2. Include your account email address and Instagram username in the request
3. We will verify your identity and process your request within 30 days
4. You will receive a confirmation email once your data has been deleted

Please note that some information may be retained for legal compliance or legitimate business purposes as outlined in our data retention policy.

7. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specific retention periods include:

• Account information: Retained while your account is active and for 90 days after account closure
• Instagram message data: Retained while your account is active or until you request deletion
• Usage analytics: Aggregated data may be retained indefinitely; individual data retained for up to 2 years
• Payment information: Retained for 7 years for tax and accounting purposes
• Legal compliance data: Retained as required by applicable laws and regulations

8. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Company: DMhQ

Email: privacy@dmhq.com

For general support: support@dmhq.com